The BM Connect Privacy Policy (referred to as ‘Policy’ in the document) explains how the software application collects information related to you when you interact with its application, and website, and avail its services. The BM Connect Privacy Policy also educates you about the choices you have regarding our use of your information and how you can exercise access and update that information(referred to as data about you and your use of Services in the document).

Please go through this Privacy Policy carefully. By using and/or accessing theservices (referred to as individually or collectively BM Connect video conferencing software/audio conferencing software, collaboration, and related services, in the document) offered by BM Connect (referred to as ‘we’, ‘us’, ‘our’ wherever applicable in the document), you (referred to as individuals using/interacting with our Services, in the document) acknowledge that you have read and understood this Privacy Policy.

Information we collect & process

If you, or the company you work for, or the company which provides you access to the Services, use our Services, BM Connect may collect your information. We collect the user data that is required to provide you with ourServices. Additionally, we may collect information provided by the user voluntarily, such as registration details, details submitted during inquiry, any technical support request, details collectedfrom your participation in an event or promotion, or while responding to one of our surveys.

We also collect information about you from third parties including other Service users, third-party service providers which you have linked to your use of our Services (including social media accounts, single-sign-on services, and scheduling applications), resellers, distributors, your employer, your administrator, publicly available sources, payment and delivery service vendors, advertising networks, analytics providers, and our business partners, depending on what policies that third party follows.

We obtain the information when you use BM Connect in order to deliver our Services and provide a better experience to you.  The categories of information we obtain when you use BM Connect include your name, who you work for, and your job function or department, your address, phone number, email address or other contact details.

We also collect the information related your IP address and OS and device details, the geolocation data, duration of Service use, and connection quality to deliver the best possible BM Connect experience to you regardless of how and from where you join. The amount of information may vary depending on the nature of the equipment you use to access the Services and may also include non-identifiable or aggregated information to conduct research on customer demographics, interests and behavior.

Most importantly, we do not sell your personal information. Whether you are a business or an individual user, we do not sell your data.

Cookies

BM Connect collects information about you when you visit our website, unless you tell us not to by adjusting your cookie setting. We use cookies and tracking technologies from our advertising service provider tools (e.g., Google Ads). Information collected includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referrer URL, exit pages, the files viewed on our marketing sites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.

We use this information to determine the offers to make for our services, analyze trends on and run the marketing site, and understand users’ movements around the marketing site. We also gather information about our visitors, such as location information at the city level (which we get from IP addresses) for tailoring advertising and selecting the language to use to display the website.You have choices about what cookies can be used. You can adjust cookie settings by turning off optional cookies in your browser’s setting.

How We Use Information

The source of the information, the type of Services you use, and any privacy preferences that you have specified to us, shapes how we use the information. Below are the specific purposes for which we use the information we collect or receive about you:

  • Provide our Services and products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Perform a contract with a customer.
  • Improve and develop our products.
  • Personalize our products and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.
  • Better help you engage with our Services and maximize your use of the Services. This includes user training, letting you know about newly available features of your Services and seeking quality-related and engagement feedback.
  • Protect our legal rights. There may be situations where we believe it is required by law or necessary to protect our legal rights or the interests of others to use the information in connection with pending or active litigation, regulatory compliance efforts, audits, and disclosures in connection with the acquisition, merger or sale of a business.

The Services are not intended to be used for profiling, automated processing, personal data relating to criminal convictions or offenses, other systematic monitoring of a public area, or any other operations which may result in a high risk of significantly affecting you or your legal rights.

Residents of the European Union (EU), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland

If you reside in the European Union (EU), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have legal rights with respect to your personal data, including those set forth under the EU’s General Data Protection Regulation (GDPR).

GDPR requires that we have a “basis” for processing your data. We process your personal data (i) with your consent (where applicable), (ii) to perform a contract with a customer, and (iii) for other legitimate interests and business purposes.

How Long Do We Keep Information?

BM Connect will generally retain information for so long as you are an active user of the Services. Most information is available for you to modify or delete on a self-service basis. For more extensive requests, you may make a request per the guidelines below. Metadata and/or connection analytics following use of the Services is retained and made available for a host user and/or an administrative user to review during an administrator-set retention period. Information that is older than the pre-set retention period will be obfuscated and archived.

Following the end of your subscription to the Services, your information will generally be deleted or obfuscated within six months of the end of your subscription. If the Services are made available to you through an organization (e.g., your employer), we retain your information per your organization’s instructions. For more information, see the “Additional Information Regarding Processing Information of Our Customers” section below.

Some information may be retained to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, for marketing purposes according to your registered preferences if you have opted to receive such communication, information derived from cookies, and information required to continue to develop and improve our Services.

Where we retain information after your use of the Service, we take reasonable steps to make that data is not personally identifiable beyond the extent required to comply with our legal and regulatory obligations.

How We Protect Information?

BM Connect takes appropriate measures, which includes combination of industry-standard security technologies, procedures, and organizational measures, to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

Who We Share Information With?

Under certain circumstances, we may share your information with certain third-parties. Any access by a third party to the information is managed by BM Connect, and the third parties are vetted based in part on their ability to protect information.

As part of your use of the Service, you may share information with other users of the Service. Those users of the Service may be located in nearly any location around the world, may be communicating with third-party Sites (other websites and resources on the Internet that are not operated or controlled by BM Connect) while using the Services, and may be limited by law or by an agreement with us about their use of information you share. However, this Policy only addresses our use of the information.

We may share information with employees, contractors, agents, or consultants with a strict need-to-know under appropriate confidentiality obligations.

We may share information with third parties which provide business-related functions on behalf of BM Connect, including:

  • Our business partners, customers, suppliers, service providers, vendors, and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the company that you work for or the company that provides you access to the Services. Some examples of such business-related functions for which we may share information may include data hosting, analyzing data, providing marketing assistance, providing customer service and technical support, processing orders, sending communications to you on our behalf or at our direction, user engagement and onboarding, soliciting feedback regarding the Services, facilitating invoicing and/or payments, and others in our reasonable discretion;
  • Our auditors, legal advisors and other professional advisors or service providers;
  • Credit reference agencies for the purpose of assessing your credit score where this is in the context of us entering into a contract with you or the person that you work for;
  • We may share information with our authorized distributors and resellers if you have purchased your license to the Services through a party other than BM Connect to enable those distributors and resellers to fulfill their business obligations to you; and
  • We may share information obtained via our Services with analytics and search engine providers that assist us in the improvement and optimization of our site and subject to the cookie section of this policy.
  • When we employ another company to perform services of this nature, we only provide such company the right to use such information that is reasonably necessary to perform their specific function.
  • We may share information with other third parties, including when you provide consent for a specific situation. If BM Connect intends on sharing any information in a manner other than as described above using any personal data in any manner that is not compatible with this Privacy Policy, and we do not have a legal basis for sharing that information without your consent, you will be informed of such anticipated use and be given an opportunity to provide your consent for such use.
  • We may share information with third parties if we reasonably believe that such action is necessary tocomply with a legal obligation, regulation, or government request; enforce our policies and agreements; protect and defend the rights, property, and safety of BM Connect, our customers, users, resellers, or others; oract in urgent circumstances to protect the personal safety of users of the Services or the public.This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.
  • We may share information with our subsidiaries and corporate affiliates who support our processing of personal data under this Policy.
  • As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, acquisition, merger, reorganization, dissolution or similar event, information may be part of the transferred assets. You will be notified via email and/or other means with any news of a transaction and any choices you may have regarding your information.

Transfer of Information

All our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, liquidation, bankruptcy or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner. Because of the international nature of our business, we may need to transfer your information shared with US. For this reason, we may transfer your information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

Additional Information Regarding Processing Information of Our Customers

Where we provide access to the Services to you under contract with an organization (for example your employer), or if you use an email address provided by an organization to access the Services, that organization may act as the controller of the information. Your use of the Services may be subject to that organization's policies. Each organization may appoint administrative users of the Services. An administrator may have the ability to access, modify, and/or delete certain information that you have provided, give information to third-party Sites, and restrict your access to the Services and information in whole or in part.

In this situation, BM Connect is the processor, rather than the controller, of your information. Where we are the processor, we do not control why or how your information is used, and you will need to contact your relevant controller (e.g. your employer and/or the company which provides you access to the Services) to find out about your data protection rights and responsibilities. All questions about your organization’s policies and administrative user access rights should be directed to your organization.

Privacy and Recordings

Video and audio from the video conferencing services may be recorded and saved via the Services by the host account for the Service in which you are participating. We do not and cannot control whether your use of the Services is being video recorded or audio recorded, via the Services or a third-party technology. If you do not want to be recorded during your use of the Services, you may inform your host of that decision and/or decline to use the Services.

How You Can Access and Control Information

In accordance with applicable law, your ability to control the information may include the right to:

  • Request a record of information you have provided
  • Request that information be corrected or removed
  • Request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example)
  • Request that, to the extent reasonably possible, information be provided in a structured and commonly used electronic format for portability and transfer
  • Object to and/or opt-out of our use of your information, including the right to object to marketing, in whole or in part, subject to certain exceptions prescribed by law.

You can exercise many of these abilities directly through the Services via your BM Connect profile page. You may opt out of non-transactional emails through the email notification center. For any issue that cannot be handled on a self-service basis, please reach out to our Support team for assistance. You can also exercise the rights listed above at any time by contacting us at privacy@batchmaster.com. In some instances, if you access the Services under contract with an organization, we may be required to direct your inquiries to an administrative user.

If you no longer want to use our Services, you may choose not to access our website or video-conferencing services at any time and, as applicable, you will need to reach out to our Support team or an administrative user to deactivate your account. If you are an organizational user of the Services, you will need to arrange for an administrative user to remove personal data associated with your account. Otherwise, personal data will be deleted or obfuscated within 180 days of the deactivation of your account.

You may contact our Support team to ask us to stop accessing, storing, using and otherwise processing your information where our legal basis for doing so relies on your consent or is otherwise objectionable by law. Where you gave us consent to use your information for a limited purpose, you can contact our Support team to withdraw that consent, but this will not affect any processing already occurred. Where you withdraw your consent, but we are also using your information under a different legal basis (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information. Please note that we may need to retain certain information to fulfill legal obligations, in accordance with our record retention practices, or to complete transactions.

Additional Notes on Your Privacy

BM Connect does not knowingly collect information from children under the age of 13, and our Services are not intended for use by minors (as defined in your relevant jurisdiction). By using our Services, you confirm to us that you are not under the age of 13 and/or not a minor.

If you are a minor, please do not submit any information through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide information via the Services without permission. If you have reason to believe that a minor has provided information to BM Connect, please contact us and we will endeavor to delete that information from our databases.

The Services may contain links, add-ins applications, social media widgets or other access points that will take you and your information to other websites and resources on the Internet that are not operated or controlled by BM Connect (“third-party sites”). The policies and procedures we described here do not apply to the third-party sites. We have no control over, are not responsible for, and do not endorse the information practices of such third-party websites and resources. Your access to and use of such third party websites or resources, including your use of any content, information, data, advertising, products, or other materials on or available through them, is solely at your own risk and is subject to the terms and conditions of use and privacy policy(ies) applicable to such Third Party Sites and related resources.

Changes to this Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for BM Connect to make changes to this Policy. BM Connect reserves the right to update or modify this Policy at any time and endeavor to give you the opportunity to review the revised Policy before you choose to continue using our Services.

Please review this Policy periodically. Your continued use of the Services after any changes or revisions to this Policy indicates that you have read and understood the terms of such revised Policy.

This Policy shall not apply to any unsolicited information you provide to BM Connect through this website or otherwise through the Services. This includes, but is not limited to, any ideas for new products or modifications to existing products. All such unsolicited information shall be deemed to be non-confidential. BM Connect shall be free to reproduce, use, disclose, distribute and exploit such unsolicited information without limitation or attribution. However, if such unsolicited information also includes personal data, we will also determine whether we have a lawful basis for the collection and use of that information prior to doing so.

Law and Protection

Only Indian courts shall have jurisdiction in connection to BM Connect and the usage of its Services. We may collect, use, preserve, and share your information if we have enough cause to believe that it is reasonably necessary to: Respond pursuant to applicable Indian laws or regulations, to legal process, or to government requests; enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; Detect, investigate, prevent, and address fraud and other illegal activities, security, or technical issues; or Protect the rights, property, and safety of our users, BatchMaster, its affiliates, or others.

How to Submit a Complaint/Dispute Resolution?

For any complaints or grievances arising out of any loss, misuse and alteration of the information under our control, or for any queries about our Privacy Policy or the information practices of the Services, please contact BatchMaster Software, Pvt. Ltd., at our business address of Plot 6 - A, Brilliant Solitaire, 201-A to 204-B, Scheme Number 78, Part II, Vijay Nagar, Indore, Madhya Pradesh 452010 or by email toprivacy@batchmaster.com. We request you to please provide the following information in your complaint- Identification of the information provided by you; Clear statement as to whether the information is sensitive personal information; Your address, telephone number or e-mail address.